FAQ

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• Can I share my game data between Taimanin RPG and Taimanin RPG Extasy?

  No, data cannot be shared between Taimanin RPG and Taimanin RPG Extasy.

• An error occured when I pulled a Gacha.

  If Taima Crystals, Friend Points (FP), or Gacha Tickets have been consumed, Units, Items or Equipment should be acquired successfully. Pulled Units can be confirmed on the "Units" screen, while Items and Equipment can be confirmed in the Inventory. Furthermore, when the Inventory is full, acquired Units, Items or Equipment will be sent to the Present Box. Please do not forget to check and claim them.
  
  If the applicable Unit, Item, or Equipment still cannot be located, please contact us via the Inquiry Form.

• Can I transfer or back up my game data to a different device or OS?

  Game data transfer can be performed on the "Transfer Data" screen in the game.
  
  The steps are as follows:
  
  ◎Set a code on the account you want to transfer
  1. Click "Menu" on the Home screen
  2. Click "My Profile" on the Menu
  3. Click "Transfer Data"
  4. Set the code and click "OK"
  5. Take a note of your Player ID and Code
  ※The code is only valid for 72 hours. If the transfer is not completed within that time, a new code will need to be set in order to proceed.
  ※Once the data transfer is completed, the original data on the transfer source will be deleted.
  
  ◎Transfer the data to the destination account
  1. Click "Account" on the Game Title screen
  2. Enter the Player ID and Code that you have set in the transfer source.
  ※Please keep in mind that since the game data of the destination account will be replaced by the data of the transfer source, if there is existing game data on the destination account, it will be replaced and deleted.
  
  【Note】
  "Transfer Data" function is only applicable for Steam, App Store, and Google Play. To transfer game data to Johren or Nutaku, please use "Link Account."
  ※After linking the accounts, you can use the game data of platform accounts (e.g. Steam) to play on Johren or Nutaku.
  ※With regard to "Link Account," please rest assured that the linking source account will not be deleted.

• Are Taimanin RPG and Taimanin RPG Extasy the same game?

  They are different games.
  Taimanin RPG Extasy provides more advanced gameplay experiences than Taimanin RPG, and includes new game features such as PvP battles and Guilds.

• I can't purchase an item from the Shop.

  If you cannot purchase available Items or Item Sets, your attempted purchase may have contained items that would exceed the item quantity limit after the purchase. To proceed with the purchase, please reduce the quantity of the relevant Item until the purchase would not result in exceeding the limit.

• How do I link my game accounts?

  Accounts can be linked on the "Link Account" screen in the game.

  
  

  The steps are as follows:

  
  

  ◎Source account

  1. Click "Link Account" in My Profile

  2. Set your Data Link password and select "OK"

  3. Copy your User ID and Password into the fields

  ※The Data Link password is valid for 72 hours.

  ※If 72 hours pass you will not be able to link the accounts.

  ※Even if you link 2 accounts, the secondary account's data will not be deleted.

  
  

  ◎Secondary account (destination account)

  Click on "Account" on the Home screen, and input the User ID and password from your source account.

  ※After linking the accounts, the game will be restarted for data updates. In addition, the secondary account's data will not be deleted.

  ※To restore the secondary account, you must use the Unlink process. 

      You may also access Unlink from the Link Account screen under My Profile.

  
  

  ▼【Note】

  "Link Account" function is only applicable to link other accounts to Johren or Nutaku.

  ※"Link Account" function is not available to link between Steam, GooglePlay, and AppStore.

  ※"Link Account" function is not available to link between Johren and Nutaku.

  
  

  You will now only be able to link one account.

  Example:

  1. When you link account A⇒account B, that info will be saved in your link history.

  2. You unlink from account B.

  3. If you attempt to link account B and account C as they are in the above situation you will not be able to link them.

  　In addition, account A⇒account C will also not be able to be linked.

  
  

  ■Important Points

  ※By using the "Link Account" feature you will be able to play on Johren or Nutaku with a Steam or other platform's account.

  ※Using "Link Account" will not cause your secondary account's data to be deleted so do not worry.

  ※Only one account may be linked using "Link Account".

  ※Once data is linked you may not change it to another account (or link a new account). Please make sure there are no mistakes in the account information you wish to link.

• What devices support Taimanin RPG Extasy?

  You can play Taimanin RPG Extasy on devices that fulfill the following system requirements:
  
  【Windows】
  OS: Windows 10 (64-bit) or higher
  
  ■ Recommended Browsers:
  Google Chrome (64-bit)
  Microsoft Edge (Chromium / 64-bit)
  
  【iOS】
  iPhone / iPod touch / iPad with iOS11.0 or above
  
  【Android (Google Play / Amazon Appstore)】
  Android OS7.0 or above
  
  ※We do not guarantee operation other than with the system requirements specified above.
  ※Limited to OS that are officially released.
  ※May not be applicable to an OS near the release of a new OS version.

• I can't connect to the game. A network error occurred.

  You might not be able to connect to the game due to an unstable internet connection. Please try again in a location with a good network connection. If you still fail to connect, please check the maintenance announcements to see if there is currently ongoing maintenance.
  
  If problem persists and maintenance is not scheduled, please contact us via the Inquiry Form.

• Will my game data be deleted if the account is inactive for too long?

  We regularly delete accounts that have been inactive for a long period of time in order to reduce the burden on the servers. When game data meets ALL the following conditions, the account will be deleted.
  
  (1) The application has not been launched in over 3 months.
  (2) The player has never puchased any Taima Crystals since the account was created.
  (3) The game data is Rank 6 or below.
  
  ※Even if the application is opened during a 3 month period, it may still be subject to deletion if it did not communicate with the server (certain game states can be accessed without server communication).
  ※Please be aware that deleted game data CANNOT be restored under any circumstances.

• Can I play for free?

  The app is free to download. You can enjoy the game for free, though Taima Crystals, items that help you progress in the game, can be purchased.
  
  ※Taimanin Crystals that can be obtained upon the completion of the tutorial quest, from special events, and as in-game rewards are free, and are counted separately from purchased items.

• The game isn't running properly.

  There may be an issue that is affecting all players. Please check if there are any official announcements in the News feed informing players of known issues with the game.
  
  If the issue persists and there is no related announcement, please contact us via the Inquiry Form.

• What is a Player ID? / Where I can find it?

  Player ID is a unique ID that is assigned to your game data. The ID is important information that represents your game account, and is necessary for in-game Friend Search and customer services.
  
  You can confirm your Player ID by completing the following steps:
  1. Click "Menu" on the Home screen
  2. Click "My Profile" on the Menu
  3. Click "Player ID"

• How do I purchase Taima Crystals?

  【iOS】
  You can make purchases using payment methods specified in the App Store (such as credit cards or iTunes cards). If you have any questions about payment methods, please contact Apple.
  
  【Android (Google Play)】
  You can make purchases using the payment methods specified in Google Play (such as credit cards or Google Play gift cards). If you have any questions about payment methods, please contact Google.
  
  【Steam】
  You can make purchases using the payment methods specified in Steam (such as credit cards or Steam gift cards). If you have any questions about payment methods, please contact Steam.

• The screen isn't responding. / Images aren't displaying properly.

  The data of the application may be corrupted. Please close the game and restart it. If this fails to resolve the issue, check if there is sufficient device storage. The game requires device storage to save data and updates, so please free up enough space and try restarting the game again.

• How can I change my Player Nickname?

  You have to register your Player Nickname when you first play the game, but it can be changed afterwards by completing the following steps:
  
  1. Click "Menu" on the Home screen
  2. Click "My Profile" on the Menu
  3. Click "Edit Nickname"
  4. Type your new Player Nickname and click "Apply"

• Is there an age restriction for purchasing Taima Crystals?

  If you are under the age of majority in your country, please be sure to confirm the purchasing terms of the applicable platform and obtain permission from a parent or guardian before proceeding with your purchase.

• I didn't receive my Login Bonus.

  Login Bonuses may have a variety of criteria in order to be fulfilled. These can include stage-based progression, streak requirements, or other criteria. In other words, your cumulative login days do not guarantee that a login bonus will be earned. In addition, please note that the timing of messages indicating receipt of a login bonus may differ from when the login bonus is actually sent to the Present Box.
  
  If the problem persists, please contact us via the Inquiry Form.

• How do I delete my account? / What happens if I delete my account?

  The details about account deletion are as follows:
  
  【Johren / Nutaku】
  The game account cannot be deleted. To create a different Taimanin RPG Extasy game account, you have to first open a new account on Johren or Nutaku.
  
  【Steam / App Store / Google Play】
  The game account can be deleted by uninstalling the application.
  
  ※Please be aware that upon account deletion, game data CANNOT be restored under any circumstances.
  ※If you decide to play again, you will need to create a new account after deleting and reinstalling the application.

• Purchased Taima Crystals haven't appeared.

  Please check the purchase history to confirm if the purchase was completed.
  
  【Google Play】
  If purchased Taima Crystals do not immediately appear in the game, closing and reopening Google Play may resolve the issue:
  
  1. Log in to Google Wallet (http://wallet.google.com/manage)
  2. Check if the purchase has been completed from the "Activity" screen
  3. Upon confirming the purchase has been completed, restart your device
  4. Open Taimanin RPG Extasy and go to the "Shop"
  5. Click the "Purchase" button of any item to re-access Google Play
  6. DO NOT proceed with any purchases. Close the Google Play window and return to the game screen once
  7. Restart Taimanin RPG Extasy
  8. Check if the purchased Taima Crystals have been received
  
  ※If the purchase is not completed at step 3, contact Google.
  ※Please be careful NOT to proceed with the purchase at step 6. This would result in a new purchase.
  
  【App Store】
  There may currently be issues with processing transactions through the App Store or iTunes Store. For information about current technical issues, please check the following official website.
  https://www.apple.com/support/systemstatus/
  ⇒Please check the system status of "App Store" and "iTunes Store."
  
  【Steam】
  If purchased Taima Crystals do not immediately appear in the game, please wait for a short time and check again. Confirm the following link as well:
  https://help.steampowered.com/en/faqs/view/78E3-7431-1E88-AD59
  
  Otherwise, there may currently be issues with processing transactions through Steam. For information about current technical issues, please check the following official website:
  https://help.steampowered.com/en/faqs/view/669A-2F68-D1D1-A5EC
  
  【Johren】
  If purchased Taima Crystals do not immediately appear in the game, please wait for a short time and check again. Confirm the following link as well:
  https://www.johren.net/support/payment-inquiries/
  
  【Nutaku】
  If purchased Taima Crystals do not immediately appear in the game, please wait for a short time and check again. Confirm the following link as well:
  https://www.nutaku.net/support/faq/07005/

• Can I change the time settings on my device?

  Changing the time settings of the device intentionally may cause issues such as game data inconsistencies. Furthermore, unforeseen errors may occur, and it may even result in the corruption of game data. If the game data is corrupted, we will be unable to restore it, including purhcased items. Please do not intentionally change the time setting of your device, and keep it set to the time zone applicable to your location.
  
  ※Adjusting the time of a device to correct for clock discrepancies is not a problem.

• I want a refund.

  For successfully purchased items, we are unable to offer refunds, regardless of whether the items have been consumed or not.
  
  For other circumstances, refunds are managed by the respective platforms, so we cannot directly process refunds. Please contact the appropriate platform through the following means:
  
  【Apple Support】
  https://support.apple.com/en-us/HT204084
  
  【Google Play Help】
  https://support.google.com/googleplay/answer/7205930
  
  【Steam】
  https://help.steampowered.com/en/
  
  【Johren】
  https://www.johren.games/login/?url=/support/payment-inquiries/
  
  【Nutaku】
  https://www.nutaku.net/support/game-inquiries/

• What kinds of benefits does the VIP system have?

  It has the following benefits:
  
  ====================
  ・Unlocking the Auto-Rematch Function
  ・Unlocking the Dispatch Function
  ・Unlocking the Guild Function
  ・Unlocking the VIP Shop
  ・Daily Quests 0 AP Cost
  ・Increasing gained RANK XP
  ・Discounted Enhancement cost
  ・Increasing Enhancement "Great Success Rate"
  ・Additional Dispatch slot(s)
  ・Reduced Dispatch duration
  ・Additional VIP Dispatch destination(s)
  ・Additional VIP Drop slot(s)
  ・Increased AP Boost Rate of Auto-Rematch
  ・Free Daily Shop Update
  ・[Daily] Free 1-Pull Premium Gacha
  ・[Monthly] Free 11-Pull Premium Gacha
  ・Increase in earned Arena Victory Points
  ・Additional Raid Boss summon(s)
  ・Additional Friend Slot(s)
  ====================

• I couldn't update the application.

  When you are unable to update the application, please try restarting your device.
  
  For Android devices, please also try deleting the application cache of Google Play. If this still fails to resolve the issue, please check the following:
  
  1. Network Status
  If an update is performed under an unstable internet connection, the process may not be able to complete normally. Moreover, some updates require a large amount of data usage, and we recommend performing updates when you are connected to Wi-Fi. If updates cannot be performed properly in a Wi-Fi environment, switching to 4G/5G may improve the situation.
  
  2. Device Storage Status
  If there is a shortage of device storage, updates may not be able to be performed. Check the free internal device storage, and if it is insufficient, free up enough space by deleting unwanted applications or other data, and this may improve the situation. Deletion of applications and data is performed at the player's own risk.
  
  For iOS devices, please check the following:
  
  1. System Issues
  There may currently be issues with processing transactions through the App Store or iTunes Store. For information about current technical issues, please check the following official website.
  https://www.apple.com/support/systemstatus/
  ⇒Please check the system status of "App Store" and "iTunes Store."

• What kinds of benefits does the Battle Pass have?

  You can receive the following:
  
  ====================
  ・SSR Units
  ・Taima Crystals
  ・Gacha Tickets
  ・Universal Fragments
  ・Items
  ・Battle Items
  ・Awakening Materials
  ====================
  
  There are two versions of the Battle Pass, the "Free Battle Pass" for all players, and the "Premium Battle Pass" for those who have purchased it.
  ※Players who have purchased the Premium Battle Pass can receive rewards from both Battle Passes.

• Are there any prohibited activities?

  The following activities are prohibited:
  
  ・Real Money Trading (buying, selling, or exchanging accounts)
  ・Falsification of data
  ・Unauthorized access
  ・Intentionally placing a significant burden on the server
  ・Abuse of game glitches and bugs
  ※When a problem occurs, report it immediately and do not attempt to exploit it.
  ・Other actions that violate the Terms of Service
  ・Stealing, trading, or transferring the game data of others
  ・Impersonating team staff
  ・Spreading false information
  ・Nuisance behavior, including trolling and griefing
  
  If an action that falls under the aforementioned activities is confirmed upon investigation, we will take measures to suspend or delete the account. In addition, with regard to Real Money Trading (RMT), the same measures will be taken even if the corresponding action is an unintentional act (e.g. social hacking). Please take responsibility for managing and handling your account strictly.
  
  For more detailed information, please check the Terms of Service in the application.

• Are there guidelines for streaming?

  The guidelines for streaming are as follows:
  
  Unauthorized use of our intellectual property, including but not limited to videos and images, for commercial purposes is strictly prohibited.
  
  However, "for commercial purposes" does not include monetizing your videos using the services officially provided by affiliated partners such as YouTube and Twitch. As such, monetization on these platforms is allowed.
  
  Lastly, with regard to gameplay videos (which includes streaming videos), circulation of content that showcases game glitches or bugs, or content that includes gambling activities is also prohibited.

• Is there anything else I should be aware of?

  1. If an in-game update is performed under an unstable internet connection, it may result in data corruption or data loss. Please be sure to perform updates in a location with a good network connection. In the event of data corruption due to an unstable internet connection, and there is no confirmable game item or purchase history, we will be unable to offer relevant support.
  
  2. For purchased items, we are unable to offer refunds, regardless of whether the items have been consumed or not.